> ## Documentation Index
> Fetch the complete documentation index at: https://help.folify.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Folify Refund Policy: Eligibility and How to Request

> Understand Folify's 14-day refund window, what qualifies for a refund, and how to submit a refund request by email to our support team.

Folify offers a fair refund policy through our payment provider, Paddle. Refund requests are handled within 2–3 business days.

## 14-Day Refund Window

You can request a refund within **14 days of your purchase**, in line with Paddle's refund policy. If you submit a request after this period, it may not be eligible for processing.

<Tip>
  If you're unsure whether a subscription is right for you, take advantage of the **14-day Pro free trial** before entering your payment details — no credit card is required to start.
</Tip>

## When You're Eligible for a Refund

Refunds are considered when any of the following apply:

* **Incorrect or duplicate charges** — you were charged multiple times for a single subscription, or an incorrect amount was billed to your account.
* **Platform unavailability** — the Folify platform was inaccessible due to a technical issue on our side, preventing you from using the service you paid for.
* **Critical feature not working as documented** — a core feature is not functioning as described and significantly impacts your ability to use the service.

## When Refunds Don't Apply

The following situations are not eligible for a refund:

* **Change of mind** — you used the service but decided it wasn't what you expected.
* **Lack of usage** — you purchased a subscription but did not log in or use the platform.
* **Partial usage** — you used the service for part of the subscription period and then decided to stop.
* **Terms of Service violations** — your account was suspended or terminated because of a violation of Folify's Terms & Conditions.

## How to Request a Refund

<Steps>
  <Step title="Email support@folify.me">
    Send a refund request to [support@folify.me](mailto:support@folify.me) from the email address associated with your Folify account.
  </Step>

  <Step title="Include your registered account email address">
    Confirm the email address you used to sign up for Folify so our team can locate your account quickly.
  </Step>

  <Step title="Include your payment receipt or transaction ID">
    Attach or paste the payment receipt or transaction ID from your payment confirmation email. This helps us verify the charge with Paddle.
  </Step>

  <Step title="Describe the reason for your refund request">
    Clearly explain why you're requesting a refund. The more detail you provide, the faster our team can assess your case.
  </Step>

  <Step title="Wait for our response">
    Our support team will review your request and respond within **2–3 business days**.
  </Step>
</Steps>

## Refund Processing Time

Once your refund is approved, it is processed through Paddle and typically appears in your original payment method within **5–10 business days**. Your bank or payment provider may take additional time to post the credit to your account.

If you don't see the refund after 10 business days, contact us at [support@folify.me](mailto:support@folify.me) and we'll follow up with Paddle on your behalf.

<Info>
  For any billing questions — refunds, invoices, or unexpected charges — email [support@folify.me](mailto:support@folify.me). We're happy to help.
</Info>