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Running into an issue? This guide covers the most common problems Folify users encounter and how to resolve them quickly.

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Publishing Issues

If your portfolio fails to publish, work through these steps in order:
  1. Check your internet connection — a dropped connection during publishing is the most common cause.
  2. Refresh the builder — reload the page and try publishing again.
  3. Try a different browser — if the problem persists, switch to another browser (e.g., Chrome, Firefox, Safari) to rule out a browser-specific issue.
  4. Contact support — if none of the above resolves the issue, email support@folify.me with a description of the error you’re seeing.
After saving changes, allow a few moments for them to propagate to your live site. If your changes still aren’t visible, try the following:
  • Hard-refresh your browser — press Ctrl+Shift+R on Windows/Linux or Cmd+Shift+R on Mac to bypass the browser cache.
  • Clear your browser cache — go to your browser settings and clear cached images and files, then reload your portfolio URL.
If you’re checking your live portfolio immediately after saving, the change may still be propagating. Wait 30–60 seconds and try again before hard-refreshing.

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Custom Domain Issues

Domain connection problems are almost always DNS-related. Work through this checklist:
  1. Double-check your DNS values — confirm the A record or CNAME you entered at your registrar matches exactly what Folify provided in your domain settings.
  2. Check for typos — even a single misplaced character in the domain name or record value will prevent it from connecting.
  3. Wait for propagation — DNS changes can take up to 48 hours to fully propagate worldwide, though they often resolve within a few hours.
  4. Verify your plan — custom domains require an active Pro plan. Confirm your subscription is active in Account Settings → Billing.
Folify automatically provisions HTTPS (SSL) for all connected custom domains, but this process can take up to 10 minutes after your domain successfully connects.
  • Wait 10 minutes after your domain first connects, then reload your portfolio.
  • If the “Not Secure” warning persists after 1 hour, email support@folify.me — the SSL certificate may need to be manually reissued.
Do not attempt to install your own SSL certificate. Folify manages HTTPS provisioning automatically, and manual changes can interfere with the process.
Custom domains are only available on the Pro plan. If the domain settings page isn’t letting you add a domain, your account is likely on the free plan.To resolve this: go to Account Settings → Billing and upgrade to Pro. Once your subscription is active, return to the domain settings to add your custom domain.

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Builder Issues

If a content block isn’t saving your changes, try these steps:
  1. Refresh the page and attempt to save again.
  2. Copy your content first — select all the text in the block and copy it to your clipboard so you don’t lose it.
  3. Delete the block and re-add it fresh from the builder panel.
  4. Paste your content back into the new block and save.
If the issue happens repeatedly with the same block type, email support@folify.me and describe which block type is affected.
Sluggish builder performance is usually caused by browser or network issues. Try the following:
  • Switch browsers — try Chrome, Firefox, or Safari to see if the issue is browser-specific.
  • Clear your cache — go to your browser settings, clear cached data, then reload the builder.
  • Check your internet connection — run a quick speed test to confirm your connection is stable.
  • Close other tabs — if you have many tabs open, close unused ones to free up browser memory.
Unfortunately, deleted blocks cannot be recovered — Folify does not currently support undo for block deletions.To restore your content, re-add the block from the builder panel and re-enter the content manually.
To avoid accidental deletions in the future, take a moment to review your portfolio before clicking delete, especially on blocks with a lot of written content.

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Account Issues

If you’re unable to log in to your Folify account, work through the following:
  1. Reset your password — click “Forgot password” on the login page and follow the instructions sent to your email.
  2. Check your spam folder — the password reset email may have been filtered.
  3. Try a different browser or incognito window — this rules out a browser extension or cookie conflict.
  4. Contact support — if you’re still locked out, email support@folify.me and we’ll help you regain access.
Verification emails are sent immediately after signup, but delivery can occasionally be delayed. Try the following:
  • Check your spam or junk folder — verification emails sometimes get filtered by email providers.
  • Wait a few minutes — email delivery can take up to 5 minutes depending on your provider.
  • Resend the verification email — return to the login page and look for the “Resend verification email” option.
If the email still doesn’t arrive after 10 minutes, contact support@folify.me with your registered email address.
You can permanently delete your account from within your account settings:
1

Go to Account Settings

Click your profile icon and select Settings.
2

Navigate to Danger Zone

Scroll to the Danger Zone section at the bottom of the Settings page.
3

Delete your account

Click Delete Account and confirm when prompted.
Account deletion is permanent and cannot be undone. All your portfolio data, content, and settings will be removed. Your data will be deleted within 30 days of account deletion.
Still stuck? Email support@folify.me — we respond within 24 hours.