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Folify offers a fair refund policy through our payment provider, Paddle. Refund requests are handled within 2–3 business days.

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14-Day Refund Window

You can request a refund within 14 days of your purchase, in line with Paddle’s refund policy. If you submit a request after this period, it may not be eligible for processing.
If you’re unsure whether a subscription is right for you, take advantage of the 14-day Pro free trial before entering your payment details — no credit card is required to start.

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When You’re Eligible for a Refund

Refunds are considered when any of the following apply:
  • Incorrect or duplicate charges — you were charged multiple times for a single subscription, or an incorrect amount was billed to your account.
  • Platform unavailability — the Folify platform was inaccessible due to a technical issue on our side, preventing you from using the service you paid for.
  • Critical feature not working as documented — a core feature is not functioning as described and significantly impacts your ability to use the service.

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When Refunds Don’t Apply

The following situations are not eligible for a refund:
  • Change of mind — you used the service but decided it wasn’t what you expected.
  • Lack of usage — you purchased a subscription but did not log in or use the platform.
  • Partial usage — you used the service for part of the subscription period and then decided to stop.
  • Terms of Service violations — your account was suspended or terminated because of a violation of Folify’s Terms & Conditions.

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How to Request a Refund

1

Email support@folify.me

Send a refund request to support@folify.me from the email address associated with your Folify account.
2

Include your registered account email address

Confirm the email address you used to sign up for Folify so our team can locate your account quickly.
3

Include your payment receipt or transaction ID

Attach or paste the payment receipt or transaction ID from your payment confirmation email. This helps us verify the charge with Paddle.
4

Describe the reason for your refund request

Clearly explain why you’re requesting a refund. The more detail you provide, the faster our team can assess your case.
5

Wait for our response

Our support team will review your request and respond within 2–3 business days.

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Refund Processing Time

Once your refund is approved, it is processed through Paddle and typically appears in your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit to your account. If you don’t see the refund after 10 business days, contact us at support@folify.me and we’ll follow up with Paddle on your behalf.
For any billing questions — refunds, invoices, or unexpected charges — email support@folify.me. We’re happy to help.