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Folify Pro includes a 14-day free trial with no credit card required, so you can fully evaluate every Pro feature before you’re ever charged. Because you have this time to decide, our paid refund policy is intentionally simple.
Start the 14-day Pro free trial before entering any payment details — no credit card required. It’s the best way to decide whether Pro is right for you.

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Refunds for Billing Errors (48-Hour Window)

We issue refunds for billing errors reported within 48 hours of the charge. These include:
  • Duplicate charges — you were charged more than once for a single subscription.
  • Incorrect amount — you were billed an amount that doesn’t match your plan.
  • Charge after cancellation — you were charged after a confirmed cancellation.
Refunds required by applicable consumer-protection law are always honored through our payment provider, Paddle, regardless of this window.

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What’s Not Refundable

  • Change of mind — you used the service but decided it wasn’t for you.
  • Lack of usage — you subscribed but didn’t use the platform.
  • Partial usage — you used the service for part of the billing period.
  • Terms of Service violations — your account was suspended or terminated for a policy violation.

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How to Request a Refund

1

Email support@folify.me within 48 hours

Contact support@folify.me within 48 hours of the charge, from your registered account email.
2

Include your transaction ID

Paste the payment receipt or transaction ID from your Paddle confirmation email.
3

Describe the billing error

Briefly explain what went wrong so we can verify the charge with Paddle.
4

We respond within 2–3 business days

Approved refunds are processed through Paddle and typically appear within 5–10 business days.